Marketplace
- Q. When can I make a withdrawal?
- Q. What is the available balance for withdrawal?
- Q. Are there any fees for buying? (Service fee guidance)
- Q. How is the exchange rate applied to settlements for sales made in USD?
- Q. What is the minimum withdrawal amount? (Minimum withdrawal amounts by country)
- Q. I want to withdraw my sales proceeds.
Getting Started
- Q. Does the shuffle ticket I own have an expiration date?
- Q. What’s a Shuffle Ticket?
- Q. What’s a Shuffle?
- Q. What is a 'Project'?
- Q. What is a 'Drop'?
- Q. Type of Drops (Random Draw)
Sign Up and Log In
- Q. How do I sign up on MOMENTICA?
- Q. How can I delete my account?
- Q. Is there are an age limit on the service?
- Q. I would like to sign up with my Weverse account but it says my account is already signed up.
- Q. I already registered but I can not sign in.
- Q. I forgot my password.
Purchase
- Q. How do I participate in a Drop?
- Q. Are there any prerequisites to participating in a Drop?
- Q. How can I check the purchase receipt?
- Q. What are the conditions for participating Drops?
- Q. Where can I check which TAKEs I own?
- Q. I want to check my purchase history.
Family Approval
Artist and Collection
- Q. How to update the image of your favorite artist shown when you launch the app
- Q. What is a collect book and fan collect book?
- Q. How do I create a collect book?
- Q. How do I change the diplay order of my TAKEs under 'My Collection"?
- Q. How many TAKEs can I display in 'My Collection'?
- Q. How do I turn on/off notifcations?
Report
Pre-registration Event
- Q. I can't find the artists I'm looking for.
- Q. I want to change the account with which I participated in the pre-registration event.
- Q. Is there an age restriction to participating in the pre-registration event?
- Q. Can I choose TAKE of a specific member of an artist group?
- Q. Will every participant receive a gift for pre-registration?